Legal
Terms and Conditions
Effective November 8, 2026
These terms apply when you use medimediators.com, book a session with Medi Mediators, or buy and use the “What Do I Do?” app. By using the site or booking, you agree to them. If you don't agree, please don't use the site or our services.
What we do, and what we don't
Our licensed RNs help you organize your health information and prepare for conversations with your doctor. We offer education and preparation, not medical care. We don't diagnose, treat, prescribe, or give medical advice about what you should do, and we don't replace your doctor or other healthcare providers. Using our services doesn't create a nurse-patient or doctor-patient relationship. The same is true of the “What Do I Do?” app. The app helps you organize information, understand follow-up options and prepare questions. It can't diagnose symptoms, interpret test results for you, or replace your doctor, and a nurse does not review each person's answers in the app. What it produces is a draft for you to review, not medical advice. Always talk to your healthcare provider about medical decisions.
Emergencies
We are not an emergency service. If you think you're having a medical emergency, call 911 or go to the nearest emergency room. If you're in crisis, call or text 988.
Who can use our services
You must be 18 or older to book a session or buy the app. You agree that the information you give us is accurate and yours to share.
Booking, payment and rescheduling
- Sessions are paid in full when you book. Prices are listed on our site in U.S. dollars.
- You can reschedule at no cost up to 24 hours before your session.
- Missed sessions or changes made less than 24 hours ahead may not be refunded or rescheduled.
The “What Do I Do?” app
- The app is a one-time purchase. There is no subscription. The price is shown on our site in U.S. dollars and is paid in full when you buy.
- Your purchase lets you use the app for your own personal use, as many times as you need.
- The rescheduling rules above and the promise below apply to sessions, not to the app.
- If something isn't working or you have a problem with your purchase, email hello@medimediators.com.
- You are responsible for what you enter and for reviewing everything the app produces before you use or send it. Your message to your doctor is yours to edit and send.
- What you enter is handled as described in our Privacy Policy and Consumer Health Data Privacy Policy.
Our promise
If you're still confused about where you stand when your session ends, tell us within 7 days. Your mediator will keep working with you until it makes sense. If we can't get you there, we'll refund your payment for that session.
Your materials and ours
What you share with us stays yours. The site, the app, our cheat sheet, our written materials and our brand belong to Medi Mediators. What the app produces from what you enter is yours to keep and use for your own care. Your Game Plan is yours to keep and use for your own care. Please don't copy, resell or republish our materials or the app without written permission.
Using the site
Please don't misuse the site, including trying to break into it, disrupting it, or using it for anything unlawful.
Links to other sites
Our site and app link to or rely on other services, like our scheduling and payment providers. Their own terms and privacy policies apply when you use them.
Disclaimers
We provide our services, site and app as they are. We work hard to be accurate and helpful, but we can't guarantee any particular result from your doctor visits or your care.
Limit of liability
To the extent the law allows, Medi Mediators isn't liable for indirect or consequential damages, and our total liability for any claim is limited to the amount you paid us for the session or app involved.
Governing law
These terms are governed by the laws of the State of Washington. Any dispute will be handled in the state or federal courts located in Washington.
Changes
We may update these terms. The new version will be posted here with a new effective date. If you keep using the site or book after a change, the updated terms apply.
Contact
Medi Mediators, Puget Sound, Washington. hello@medimediators.com