Legal

Privacy Policy

Effective November 8, 2026

This policy explains what information Medi Mediators collects, why, who we share it with, and the choices you have. It applies to medimediators.com and to the services we offer through it. If you live in Washington State, our Consumer Health Data Privacy Policy also applies to you and explains your additional rights.

Who we are

Medi Mediators is based in the Puget Sound area of Washington. Our licensed RNs help you organize and tell your health story so you can prepare for conversations with your doctor. We also offer the “What Do I Do?” app, a self-guided tool that helps you organize your health story and prepare your follow-up questions. We don't diagnose, treat or replace your medical care. Questions about this policy go to hello@medimediators.com.

What we collect

What you give us: your name and email when you request the free cheat sheet, contact us, or book a session, and anything you write to us.
Booking and payment details: the time you choose and the information you enter when you book through our scheduling provider. Payments are handled by our payment processor. We never see or store your full card number.
What you share for your session: symptoms, test results, medications, notes and questions you choose to upload or tell us. You decide what to share.
What you enter in the “What Do I Do?” app: your health story, such as when symptoms started, what your doctor told you, tests or treatments you've tried, and what is still unanswered. You can type it or use voice-to-text. You decide what to enter. If you use voice-to-text, your device or browser may process your voice using its own speech tool, which has its own privacy terms.
App purchase details: your name, email and payment details when you buy the app. Payments are handled by our payment processor, and we never see or store your full card number.
How you use the site: pages visited, links clicked, device and browser type, general location based on IP address, and how you arrived. We collect this with cookies and similar tools, described below.

How we use it

To send the cheat sheet and other information you ask for.
To schedule, prepare for and hold your session, and to send your written Game Plan.
To take payments and handle refunds.
To run the “What Do I Do?” app and turn what you enter into your timeline, unanswered questions, follow-up options and draft message. The app uses automated tools, including artificial intelligence, to do this.
To give you access to the app and answer your questions about it.
To answer your messages.
To send emails you signed up for. Every email has an unsubscribe link.
To understand how the site is used and improve it, and to measure our advertising.
To keep the site secure and meet legal obligations.

Who we share it with

We don't sell your personal information. We share it only with service providers who help us run the business, under agreements that limit how they can use it:

Website hosting and forms: Leadpages
Scheduling: Cal.com
Payments: Stripe
Email: Brevo
Session portal: our secure, HIPAA-compliant client platform
“What Do I Do?” app: the providers that host the app and run the tools that organize what you enter. We do not send the health details you enter in the app to our analytics or advertising providers.
Analytics and advertising: Google Analytics and Meta (Facebook and Instagram)

We may also share information if the law requires it, to protect someone's safety, or as part of a sale or transfer of the business, in which case this policy would continue to apply.

Cookies and tracking

We use cookies and similar tools to see how people use the site and to measure our ads. These include Google Analytics, the Meta Pixel, and a visitor-recognition tool from our website provider. You can block or delete cookies in your browser settings, opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and manage ad preferences in your Facebook and Instagram settings. The site still works if you block cookies. On the “What Do I Do?” page we also measure when someone clicks to buy, so we can tell whether our ads work. That measurement does not include anything you type into the app.

How long we keep it

We keep information only as long as we need it for the purposes above, or as long as the law requires. Session materials are kept for the length of your engagement and a reasonable period after, then deleted. Information you enter in the “What Do I Do?” app is kept until you ask us to delete it, or as long as we need it to run the app and meet legal obligations. You can ask us to delete your information at any time.

How we protect it

We use reputable providers, encrypted connections and limited access to protect your information. No system is perfectly secure, so we can't promise absolute security, but we take it seriously and will tell you if a breach affects you as the law requires.

Your choices and rights

You can ask to see, correct or delete the personal information we hold about you, and you can unsubscribe from emails at any time. Depending on where you live, you may have more rights under state law. Washington residents have specific rights over consumer health data, explained in our Consumer Health Data Privacy Policy. To make a request, email hello@medimediators.com. We'll respond within 45 days.

Children

Our services are for adults 18 and older. We don't knowingly collect information from children. If you believe a child has given us information, contact us and we'll delete it.

Changes to this policy

If we change this policy, we'll post the new version here with a new effective date. Significant changes will be called out on the site or by email.

Contact

Medi Mediators, Puget Sound, Washington. hello@medimediators.com