Legal

Consumer Health Data Privacy Policy

Effective November 8, 2026

This policy is for Washington residents and anyone whose consumer health data is collected in Washington. It explains how Medi Mediators handles consumer health data as defined by Washington's My Health My Data Act. Our general Privacy Policy covers everything else.

Consumer health data we collect

Symptoms, health conditions, test results, medications, care history and questions you choose to share with us before or during a session.
The written Game Plan, timeline and appointment summary we prepare for you.
What you enter in the “What Do I Do?” app, including your health story, symptoms, what your doctor told you, tests and treatments, your unanswered questions, and the timeline, follow-up options and draft messages the app produces from them. This includes anything you enter by voice-to-text.
The fact that you signed up for health-related information, booked a session or paid for one, or bought the app.
Information from your use of our health-related pages, such as which pages you visit, which may suggest you are seeking health-related help.

Where it comes from

Directly from you, through forms, booking, your session portal, email, your session and the “What Do I Do?” app.
Automatically, through cookies and similar tools on our website.

Why we collect it and how we use it

To prepare for and hold your session and to create your written Game Plan.
To schedule, bill and communicate with you about your session.
To send information you requested, like the cheat sheet.
To run the “What Do I Do?” app and turn what you enter into your timeline, unanswered questions, follow-up options and draft message. The app uses automated tools, including artificial intelligence, to do this.
To understand how our site is used and measure our advertising, only with your consent where the law requires it.

We don't use consumer health data for any other purpose without telling you first and getting your consent.

Consumer health data we share

We share the categories of data listed above only as needed to provide our services, with these categories of third parties:

Our secure session portal provider (session materials you upload)
The providers that host the “What Do I Do?” app and run the tools that organize what you enter (the health story and other details you enter in the app)
Our scheduling and payment providers (booking and payment details)
Our email provider (your email address and the fact that you requested information)
Our website, analytics and advertising providers (information about your use of our website)

We don't sell consumer health data. We do not send the health details you enter in the app to our analytics or advertising providers.

Your rights

Know: confirm whether we collect, share or sell your consumer health data, and get a copy along with a list of the third parties we've shared it with.
Delete: ask us to delete your consumer health data. We'll also tell the third parties we shared it with.
Withdraw consent: take back any consent you gave us to collect or share your consumer health data.
Appeal: if we deny your request, you can appeal by replying to our decision. If your appeal is denied, you can contact the Washington State Attorney General at atg.wa.gov/file-complaint.

To use any of these rights, email hello@medimediators.com with the subject "Health data request." We'll confirm your identity and respond within 45 days. We won't treat you differently for using your rights.

Contact

Medi Mediators, Puget Sound, Washington. hello@medimediators.com